FAQ

You wish to make a return, please follow the following procedure.

To process your return, please:

Download your return form from the make a return page

Attach a copy of your invoice to your package

Attach the completed return slip

If you have any questions you can contact our
customer service via the Contact Us page.

You wish to make a return, please follow the following procedure.

To process your return, please:

Download your return form from the make a return page

Attach a copy of your invoice to your package

Attach the completed return slip

If you have any questions you can contact our
customer service via the Contact Us page.

We pay the greatest attention to the quality of our products.

If however, despite all the quality controls carried out, a defect is to be announced, we invite you to make it note. We ask you to respect the procedure of return via the heading "To make a return" and to indicate us the reason of the return.

In the event of defect or
proven failure of our share, we will be able to refund you.

The expenses of return will be in this case with our load.

Exchanges are not available on the Eden park site.

Likewise:

It is not possible to exchange or refund a Product ordered on the Site from an Eden Park store.

Eden Park also does not accept the exchange or refund of Products purchased in an Eden Park store on the Site.

It is not possible to cancel or modify your Eden Park order. Indeed, as soon as your basket is validated, your order is sent to our warehouse for preparation and shipping as soon as possible.

However, if you wish to cancel your order, you can refuse the parcel on delivery.

Below are the different order statuses visible from the : "My Order": section

Confirmed - You have created an order but we have not yet shipped or processed the order. 

In Transit - Your order has been processed or partially processed but the order has not yet been delivered.

In Delivery - The order has arrived at the sorting centre and will be delivered soon.

Delivered - You have received the order.

Delivery Attempted - The carrier has attempted to deliver your order to the destination address, but delivery has been unsuccessful.

Your order may have been cancelled due to problems with your credit card.

We ask that you contact your bank for more information. You can also contact our customer service here

You can follow the progress of your parcel via the email sent with your order.

- For a delivery via Colissimo, your parcel will be given to you between 2 and 5 days.

- For a delivery via Chronopost, your parcel will be given to you in 48h.

Click on the "Account" icon at the top right of the page, then on « Forgot your password? ». After entering the e-mail address associated with your account, an e-mail will be sent to you allowing you to reset your password.

If you wish to delete all of your data, i.e. your Eden Park account, you should send a request to our customer service department here

. Such deletion is subject to the rules applicable to the processing of personal data, particularly with regard to the archiving of data processed on a contractual basis.

The Eden Park newsletter allows you to be easily informed of the latest news from the brand: events, promotions or new products.

We undertake to keep the frequency of the newsletter low and not to pass on your e-mail address to third parties.

We offer various payment methods on our e-shop:

- Visa / MasterCard

- American Express

- PayPal

- Apple Pay

- Shop pay

In order to get your money back, please contact our customer service here

Upon receipt, we will credit the payment method used during the purchase as soon as possible.

If your credit card payment worked and you did not receive an order confirmation email within a few hours, please contact us here

Shipping costs are the responsibility of the customer and depend on the country of delivery. They will be specified to you when confirming the order:

From France to US/CANADA via UPS Saver the shipping costs are $12,
free from $200

Of USA to USA via UPS ground shipping costs are $8, free from $100

We make every effort to process orders within one business day and, as a result, we are unable to change the shipping address once you have placed your order.

However, you can contact customer service to find out if it's not too late here

Your order is :

- delivered to a nearby pick-up point

- dropped off at a neighbour's

- waiting for a second delivery the next day

In all cases, the carrier will contact you to give you all the delivery information.

If you have a problem with the delivery of your order, we invite you to contact our customer service here

We will be able to open an investigation with the carrier to help you as soon as possible.

Once an item is shown as being out of stock, we cannot guarantee that it will be restocked. However, you can stay alerted with the back in stock alert.

Pap'atelier items are unique, they will never be restocked identically.

You can find an interactive size guide or size equivalence on each product page.

At checkout, simply enter your gift card code to use it.

Of course, it is possible to complete a purchase with another payment method, if your gift card does not cover the total amount of the order! Also, if the amount of your order is less than the amount of your gift card, you will be able to use the remaining credit on another order and before its expiration date.

Of course, you can also return an order paid with a gift card: the card will then be credited back to the amount paid! And, if you have completed your purchase with another payment method (credit card, Paypal), the remaining amount will be refunded on the latter.

• The E-gift card sold on our website is usable only on the e-shop, find it here.
• The gift card sold in store is usable only in the partner stores that you will find here.

You cannot add more items to your cart if you are already purchasing a gift card. Please proceed to checkout before continuing shopping.

- You can choose to send the gift card directly by email by filling in the contact details of the person you wish to offer it to.

Please note that the e-gift card will be sent directly after the payment to the beneficiary.

- You can fill in your details to receive it in your mailbox and choose to print it or send it yourself at the time of your choice.